Refund Policy
Refund Policy for Envy Vogue Online Store
At Envy Vogue, we strive to provide our customers with the best shopping experience possible. If you are not entirely satisfied with your purchase, we're here to help. Please read our Refund Policy below to understand your rights and options regarding refunds and returns.
1. Eligibility:
2. Refund Process:
3. Shipping Costs:
4. Processing Time:
5. Exchanges:
6. Damaged or Defective Items:
7. Contact Us:
By making a purchase from Envy Vogue, you agree to the terms outlined in this Refund Policy. We appreciate your business and strive to ensure your satisfaction with every order.
Effective Date: March 15, 2024.
At Envy Vogue, we strive to provide our customers with the best shopping experience possible. If you are not entirely satisfied with your purchase, we're here to help. Please read our Refund Policy below to understand your rights and options regarding refunds and returns.
1. Eligibility:
- To be eligible for a refund, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
- Certain products are exempt from being returned for a refund, including but not limited to intimate or sanitary goods, perishable items, and personalized/customized products.
2. Refund Process:
- If you are unhappy with your purchase for any reason, you may request a refund within 14 days of receiving your order. To initiate a refund, please contact our customer service team at [contact@envyvogue.com] with your order details and reason for return.
- Once your return request is received and approved, we will provide you with instructions on how to return the item(s) to us.
- After we receive your returned item(s) and verify that they meet the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
3. Shipping Costs:
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., defective or incorrect item).
4. Processing Time:
- Please allow 5 business days for your refund to be processed after we receive your returned item(s). The timing of the refund posting to your account may vary depending on your payment method and financial institution.
5. Exchanges:
- If you wish to exchange an item for a different size, color, or style, please contact our customer service team for assistance. Exchanges are subject to availability, and additional shipping charges may apply.
6. Damaged or Defective Items:
- If you receive a damaged, defective, or incorrect item, please contact us immediately with photos of the item and packaging. We will provide instructions on how to return the item for a refund or replacement at no additional cost to you.
7. Contact Us:
- If you have any questions or concerns about our Refund Policy or need assistance with a return, please contact our customer service team at [contact@envyvogue.com].
By making a purchase from Envy Vogue, you agree to the terms outlined in this Refund Policy. We appreciate your business and strive to ensure your satisfaction with every order.
Effective Date: March 15, 2024.